FAQs

1. What is Urban Outdoor by Begili? Urban Outdoor by Begili is a premium brand specializing in stylish, durable, and functional outdoor furniture. We create pieces that bring comfort and modern design to your patio, balcony, backyard, or rooftop. 2. What types of outdoor furniture do you offer? Our collection includes: Lounge sets Dining sets Outdoor sofas & sectionals Coffee & side tables Sun loungers & daybeds Planters and accessories We focus on combining contemporary aesthetics with weather-resistant materials. 3. What materials are your products made from? Our furniture is crafted from high-quality, weather-resistant materials like powder-coated aluminum, teak, all-weather wicker, performance fabrics, and UV-protected cushions—designed to withstand the elements and last for years. 4. Can I see your furniture in person? At the moment, we operate primarily online. However, we occasionally host pop-up showrooms and collaborate with design studios. Subscribe to our newsletter for updates on future events. 5. Do you offer custom or made-to-order pieces? Yes! We offer customization on select collections, including color options and configurations. For inquiries, contact us at info@urbanoutdoor.com.au 6. How do I care for my outdoor furniture? Each product comes with care instructions, but generally, we recommend: Regularly cleaning with mild soap and water Using covers during harsh weather Storing cushions indoors during winter Check our [Furniture Care Guide] for detailed tips. 7. What’s your shipping policy? We offer nationwide delivery. Standard shipping times range from 7–14 business days, depending on your location and the item’s availability. White-glove delivery is available in select areas. 8. Do you ship internationally? Currently, we ship within Australia, but we’re working on expanding globally. Stay tuned! 9. What is your return and exchange policy? We accept returns within 30 days of delivery for unused, undamaged items in original packaging. Custom orders and clearance items are final sale. Visit our [Returns & Exchanges] page for more info. 10. Is assembly required? Many of our pieces require minimal setup. Detailed instructions and tools are included when assembly is needed. 11. Do you work with interior designers or commercial projects? Yes! We love collaborating on residential, hospitality, and commercial spaces. Reach out to our trade team at info@urbanoutdoor.com.au for exclusive pricing and project support. 12. How can I contact you? You can reach our customer support team at info@urbanoutdoor.com.au